A Comparison: Brokers vs. Carriers
A significant difference between auto shipping brokers and carriers is that if something were to happen to the transporter, and one’s car was stuck half-way to its destination, a broker could phone a shipper in the area to pick it up and continue the route.
Brokers have people everywhere – all over the nation. This type of security, in case of an emergency, is uncommon in the auto service industry, and is not to be overlooked.
With a carrier, chances are a broken-down vehicle is a long way from another one of the carrier’s stations.
So, the car may have to sit for days while another hauler is found that has the time to grab it. Otherwise, a tow truck will probably pick up the auto and take it to the closest carrier station. This will cost the carrier a nice chunk of change and so they will not go too far out of their way to make sure the client’s vehicle arrives on time.
Now, if a customer has important plans tailored to the timetable of their auto transport, and they use a carrier, problems could ripple, causing the client more trouble than its worth.
When looking for pricing from carriers one will have to do their own research, find each transporter, call them, and ask questions.
For brokers, there are a variety of websites now that offer a very simple way to get quotes in just minutes. All one does is fill out the pertinent shipping information and hit enter.
The advanced database systems of many of the online auto brokers will calculate the likely charge for a customer’s transport.
Carrier establishments ship often many items other than a client’s car. This means that when a customer calls with questions about the process or the progress of their transport, they may be hard-pressed to get good information quickly. Carriers offer a mixed bag, as it were.
Brokers typically deal only with setting up car shipments. And, since they are not in charge of managing the shipping operation, but rather just reserving them, they are in the perfect place to guide one through the hauling.
Indeed, on the whole, customer service at brokers is much better than that at many carriers. It really is just a matter of time.
If you are looking to transport a vehicle, give Nations Auto Transport a try. Free Auto Transport Quote
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